FREQUENTLY ASKED QUESTIONS

For all items that require a graphic, the price includes 1 custom full color printed graphic banner based on the customer’s artwork file. Only prices may vary for screen print canopy and table throw options depending on design.

Most items ship is ~1 week once confirmed. Canopies may take up to 2 weeks. Higher quantities will also require slightly more time to produce. We strive to rush out all items as quickly as possible. Please let us know if you have any rush requests for us to help advise if we can accommodate.

Once final artwork is confirmed and payment received, we start the production process. We use our experience to produce with the utmost quality control. We update you along the way and let you know when we are close to finishing.

Once your order is confirmed, you will receive a formal order invoice via email or online. A hard copy of your invoice and payment receipt will be included in your package (unless blind shipping is requested).

Our graphic banners are printed using high resolution (1440dpi) digital large format printers. The ink we use to print is a high quality UV-ink , which is resistant to sunlight damage and bleeding. We also laminate and coat each banner as appropriate to maintain the quality and durability. We also have screen print options for our tents, using high durability commercial grade paints for long lasting graphics.

Yes, please view our contact information to e-mail or call us for a free catalog.

Shipping charges vary according to order size and weight and delivery address. Shipping is automatically calculated upon checkout. Faster shipping services (3day, 2day, next day) are available at extra charges.

Please refer to our technical specs page for all the details on how to submit your artwork to us for printing and what settings to have the files saved as

All orders placed without custom printed graphics will ship in 1-2 business days as we stock all of our products in house. US orders ship via UPS Ground for estimated delivery of 1-6 days depending on distance from CA. International orders estimated delivery time is 12-15 days. For our custom printed items, we have to receive the digital artwork files from the customer and create the custom item(s) and they will ship in 6-10 business days (expedited orders may be fulfilled for an extra charge) plus applicable business days for shipment transit time. Faster shipping services are available at extra charges.

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At Peak Banner, we strive to help our customers achieve the best value for their money. That means we deliver high quality products and perform our best work while having our low prices. We keep our overhead costs low, and as a result, we extend our savings to our customers. Our prices are quite low, but our quality in our products, work, and customer service is second to none. We produce in house, and are not resellers, thus keeping all costs low to you as the final consumer.

We require a form of payment only after final order and artwork are confirmed. Then we charge your card prior to the estimated ship date. For check or ACH payments, we require the payment prior to shipment for release.

We personally guarantee the quality and print of all our custom printed banners and canopies. We strive to make sure no errors are made during production. We have a 7 day fix/exchange upon receipt policy for any items that were not made correctly to what was agreed upon in our product descriptions and approvals. Please allow 1-2 weeks for exchange processing. Important: once the product has been used, NO returns or exchanges will be accepted. No returns on custom products that have been correctly made and produced according to agreements. Shipping costs incurred are the sole responsibility of the customer. Items damaged during shipping need to be claimed with the freight company. Once claim is approved and reimbursement issued by freight company for damage, replacement item(s) can be resent. Cancellations: A request to cancel should be done by phone to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to our company procedures, you may only cancel an order without incurring additional fees prior to the approval of the artwork or shipment of hardware. All requests for cancellations after proof approval are subject to a minimum cancellation fee of 10% plus incurred costs at the time of cancellation. No refunds will be given for custom orders already in print production.

Most products are covered by our 7 day Return Policy after receiving the item(s) to fix or replace–NO refunds on custom printed products and products with graphics. As most of our products are custom made and custom printed, we can only provide fixes or exchanges to incorrectly made items. We have a 7 day fix/exchange policy for of our products that were not made correctly (manufacturing defects and not any damage from misuse, mishandling, transport, shipping) to what was agreed upon in our product descriptions. Colors are matched as closely as possible–if a color proof is ordered, then a small color sample will be mailed for a color check/approval. If no color proof is ordered, customer waives the right to object to color, as all monitor and screen output devices are not similar and all monitors do not show similar colors, colors may vary from monitor to output for digital print. Please contact us to receive an RA number if we feel the product is still under warranty and not damaged by misuse, mishandling, or transport. Once an RA number is issued, the customer is responsible for shipping the damaged good(s) back to Peak Banner. Packages without an RA number will be refused. Once, received, Peak Banner will inspect the item(s) to make sure the damage was indeed due to a manufacturing defect to either fix or replace the item(s). If the item(s) are inspected and decided that they have been damaged by transport or the customer, no fixes or replacements will occur if so. To receive the items back, the customer is responsible for shipping charges to receive the items back and any other charges to fix or replace if decided. If decided that damage is done by transport, the customer (not Peak Banner) is responsible for contacting the freight company for a damage claim for reimbursement. Discounts are not refundable. There is a 25% restocking fee for all returned items that qualify for a return (i.e. new, no graphics, not custom made, no mishandling/misuse). All returned products will be inspected, and if the product is found to be damaged or a custom product (including any item with graphics), the refund will be denied. Return shipping and insurance charges are the responsibility of the buyer. Please allow 2 weeks for refund processing. Important: once the product has been used, NO returns or exchanges will be accepted.

Cancellations: A request to cancel should be done by phone to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to our company procedures, you may only cancel an order without incurring additional fees prior to the approval of the artwork or shipment of hardware. All requests for cancellations after proof approval are subject to a minimum cancellation fee of 10% plus incurred costs at the time of cancellation. No refunds will be given for custom orders already in print production.

Only orders shipped within California, USA are taxed the current sales tax of 10.0% as we are located in California.

Orders placed can be securely paid via our secure credit card form (SSL secured). We accept Visa, MasterCard, Discover, and American Express cards. In addition, we can accept company checks, direct ACH deposits, or money orders via the mail as well. Please read our privacy policy for more information on how secure our payment options are over the internet.

We personally guarantee the quality and print of all our custom printed banners and canopies. We strive to make sure no errors are made during production. We have a 7 day fix/exchange upon receipt policy for any items that were not made correctly to what was agreed upon in our product descriptions and approvals. Please allow 1-2 weeks for exchange processing. Important: once the product has been used, NO returns or exchanges will be accepted. No returns on custom products that have been correctly made and produced according to agreements. Shipping costs incurred are the sole responsibility of the customer. Items damaged during shipping need to be claimed with the freight company. Once claim is approved and reimbursement issued by freight company for damage, replacement item(s) can be resent. Cancellations: A request to cancel should be done by phone to prevent the job from moving forward in the production process. Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to our company procedures, you may only cancel an order without incurring additional fees prior to the approval of the artwork or shipment of hardware. All requests for cancellations after proof approval are subject to a minimum cancellation fee of 10% plus incurred costs at the time of cancellation. No refunds will be given for custom orders already in print production.

Most products are covered by our 7 day Return Policy after receiving the item(s) to fix or replace–NO refunds on custom printed products and products with graphics. As most of our products are custom made and custom printed, we can only provide fixes or exchanges to incorrectly made items. We have a 7 day fix/exchange policy for of our products that were not made correctly (manufacturing defects and not any damage from misuse, mishandling, transport, shipping) to what was agreed upon in our product descriptions. Colors are matched as closely as possible–if a color proof is ordered, then a small color sample will be mailed for a color check/approval. If no color proof is ordered, customer waives the right to object to color, as all monitor and screen output devices are not similar and all monitors do not show similar colors, colors may vary from monitor to output for digital print. Please contact us to receive an RA number if we feel the product is still under warranty and not damaged by misuse, mishandling, or transport. Once an RA number is issued, the customer is responsible for shipping the damaged good(s) back to Peak Banner. Packages without an RA number will be refused. Once, received, Peak Banner will inspect the item(s) to make sure the damage was indeed due to a manufacturing defect to either fix or replace the item(s). If the item(s) are inspected and decided that they have been damaged by transport or the customer, no fixes or replacements will occur if so. To receive the items back, the customer is responsible for shipping charges to receive the items back and any other charges to fix or replace if decided. If decided that damage is done by transport, the customer (not Peak Banner) is responsible for contacting the freight company for a damage claim for reimbursement. Discounts are not refundable. There is a 25% restocking fee for all returned items that qualify for a return (i.e. new, no graphics, not custom made, no mishandling/misuse). All returned products will be inspected, and if the product is found to be damaged or a custom product (including any item with graphics), the refund will be denied. Return shipping and insurance charges are the responsibility of the buyer. Please allow 2 weeks for refund processing. Important: once the product has been used, NO returns or exchanges will be accepted.

1) Full payment required upon ordering products, graphic design services, and all other services.
2) No guarantee to meet any deadlines of the customer. We require 5-12 business days to process custom orders that require graphic printing. If available, rush orders may be fulfilled at an extra charge. Extra charges for expedited shipping are the customer’s responsibility, if necessary.
3) Product warranty only covers manufacturing defects–does not cover damage from misuse, mishandling, transport, shipping.
4) Transport and shipping damages must be claimed by the recipient through the freight company, Peak Banner is not responsible for any shipping damage claims.
5) If customer thinks there is a manufacturing defect, contact Peak Banner to get RA. Customer is responsible for sending back damaged item(s) via UPS ground or USPS. Upon receipt of item, Peak Banner will inspect the item(s). If decided there is a manufacturing defect (and no defect from misuse, mishandling, shipping, transport), Peak Banner will fix or replace item(s). If damaged goods are deemed not a manufacturing defect, customer is responsible for any costs to fix, replace, and send back the items to the customer.

Please visit our Contact Us page for more information on how to contact us with any questions, comments, or help with ordering.

Peak Banner reserves the right to change this policy at any time without notice.